Maintenance and hotline assistance

Whenever a client requires a licence for the UBIsuite software, a software licence agreement is drawn up. The agreement defines the conditions under which the guarantee can be applied and the obligations of each party. It also defines the conditions of access to the hotline and the IPROCESS obligations in terms of intervention

When the warranty expires, a maintenance contract is systematically proposed to each client. It is organized into two main parts : corrective maintenance which is more or less an extension of the warranty, and evolvable maintenance which allows the client one major software release a year. Each new release provides the functional improvements requested by the clients with a maintenance contract, the regulation or technical improvements approved by IPROCESS and the improvements of the application libraries integrated in the supervisor. New access control systems are also integrated, like the SIEMENS SIPASS or EVOLYNX developed by Cegelec Secure in 2010, or intruder alarms, as are applications for image analysis, AID or noise recognition.

For the purposes of highly sensitive projects, IPROCESS can also offer specific maintenance options such as 24/7 hotlines, tele-diagnosis and remote access or on-site support for specific actions during critical periods.

All the systems specifically developed for our clients are either integrated in later releases, as part of standard maintenance, or become the subject of a specific maintenance proposal, in the case of clients for whom we have developed fully customised systems.